How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches Faultpool Heating & Air to be treated fairly and honestly. If something went wrong, please let us know. This page explains how to raise a complaint and what happens afterward. It is a general template and is not legal advice.

What You Can Tell Us About

You may contact us about any of these:

• Your experience when you called or contacted Faultpool Heating & Air
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

When the Issue Is With a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, prices, equipment, warranties, work and customer service. If there is a problem with work done in your home, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback on providers helps keep our network honest, and a provider who repeatedly falls short of what we expect may be removed from it. Please keep in mind that Faultpool Heating & Air cannot settle contract disputes, handle warranty claims, issue refunds for a provider's work, or make decisions for a provider.

Sending Your Complaint

Email contact@faultpool.garden and include the following:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will acknowledge your complaint by email, usually within a few business days. We will look into what happened, which may involve contacting the provider. Then we will reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our answer does not satisfy you, reply and ask us to look again. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For concerns about HVAC contractors, your state's contractor or mechanical licensing board may be able to help too.

Contact

Email: contact@faultpool.garden